Job Description

Do you get excited when helping customers find solutions? Do you have a

cheerful disposition and excellent telephone skills? Would you like to have a

part in improving the home life of families in your community?


 


If so, we are looking for you! Mr. Appliance is a World Class customer

service company who happens to excel at repairing appliances. We are looking

for Customer Service and Dispatchers for our office. Apply today!


 


If you value working with people you actually like, having fun while you

work, and protecting your free time, this is the place for you. You’ll enjoy

working with our office team. Oh, and did we mention no nights or weekends!


 


We’ll also give you the ongoing training that you’ll need. You don’t even

have to know how to fix appliances!


 


Your Responsibilities as Customer Service and Dispatcher


As Customer Service Representative, you are the key component in providing

excellent customer service by creating World Class customer service experiences

for customers with broken appliances. As a Dispatcher, you will be responsible for

setting up Service Professionals for success and providing a top quality

customer experience.

 


Here are your primary responsibilities:


· Answer incoming calls and empathize with the customer.


· Respond to customer emails.


· Schedule and Dispatch in-home service appointments with our trained Service

Professionals (Appliance Repair Technicians).


· Effectively communicate with the customer and Service Professionals to

ensure they understand the appointment time and services needed.


· Order and receive parts to ensure efficient use of company materials.


· Enter data into the company software


 


To Succeed in this Role, Here’s What You Need:


Exceptional Customer Service: In this role, you are the

voice of the company. You get to demonstrate your ability to deliver a great

customer experience, showing empathy toward the customer. You are there to

schedule repair appointments so they can get back to running an efficient household.

 


Problem Solving: This role requires critical thinking

skills and the ability to problem solve. This ensures that our customers are

satisfied, and the job gets scheduled and the Service Professionals are set up

for success.

 


Efficiency: In order to respond to all of our customers’

needs for the day, you’ll need to be efficient with your time and able to excel

in a fast-paced office environment.


 


Punctuality and Reliability: Our customers and Service

Professionals are anxiously waiting for your help! To deliver a great

experience, you need to be available and show up on time.


 


Pride in the Details: If you value attention to detail in

completing customer information and reports, you’ll fit right in.


 


Job Requirements


The following are the minimum requirements to be considered for the

position.


· High school diploma or equivalent


· Good telephone communication skills


· Basic computer and data entry skills


 


Previous office experience is a plus!


 


Benefits & Pay


The pay range for this position is $14.00 to $21.00 per hour, depending on

your experience.


 


What we have to offer:


· No nights or weekends: We value having a solid work-life

balance. We work to make a living, without being overworked.


· Benefits: Health, Dental, and Vision benefits are offered

after 30 days of employment.


· PTO: paid time off


· Fun Team Environment: We stand by our culture and build

our team with people that love what they do.


If you enjoy taking care of the customer, are awesome at problem solving,

and want to work in an office environment, a career at Mr. Appliance could be

your future!


 


Apply today!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online